Braisely Business Terms of Service

1. Provider and scope

Braisely is a SaaS service provided by OLLYN, a French simplified joint-stock company with a sole shareholder and share capital of EUR 1,000, registered with the Strasbourg Trade and Companies Register under number 932 407 729, with registered office at 7 rue Joseph Schmitt, 67500 Weitbruch, France (“Ollyn”).

These Terms apply to every quote, order form, online subscription and use of the Service by a business customer (“Customer”). They are not intended for consumers.

2. Contract documents and acceptance

The contract consists, in descending order of priority, of the accepted quote or order form, any written special terms, the data-processing addendum in section 15, and these Terms. A higher-ranking document prevails in case of conflict.

The Customer accepts these Terms by signing a document that refers to them, completing an online subscription or using the Service after receiving them. Customer purchase terms apply only if Ollyn accepts them in writing.

3. Service

Braisely helps B2B teams detect, centralise, analyse and prioritise commercial signals from public sources, open data, imported content or sources configured by the Customer. Depending on the plan, the Service may include professional-contact sourcing, AI-assisted qualification, message drafting, exports and third-party connectors.

The exact scope, enabled sources, volumes, credits, integrations and any advisory services are set out in the applicable offer or order form. Braisely is a decision-support tool and does not guarantee the completeness or accuracy of third-party sources, any number of prospects, or any commercial outcome.

4. Availability and support

Ollyn provides the Service using commercially reasonable efforts. Interruptions may be required for maintenance, security or product changes. Ollyn will seek to limit them and give notice where reasonably possible.

Unless an order form includes a service level commitment, no guaranteed uptime applies. Support is available at beforethefire@braisely.co during business days in France.

5. Accounts and security

• The Customer must provide accurate information, appoint authorised users and keep their access rights current.
• Each user must protect their credentials and promptly notify Ollyn of suspected unauthorised use or a security incident.
• The Customer is responsible for actions taken through its accounts unless caused by Ollyn. Accounts may not be shared between individuals and technical or pricing limits may not be bypassed.

6. Permitted use and outreach compliance

The Customer determines whom to target, the qualification criteria, channels and content of its outreach. It remains responsible for the lawfulness of that outreach, informing individuals, identifying a legal basis, honouring objections and suppression lists, and complying with the rules of the platforms and sources it uses.

• Use only relevant data for a defined professional purpose and do not use the Service for generalised surveillance.
• Inform individuals of the source and use of their data no later than the first contact or applicable legal deadline, and provide a simple opt-out.
• Do not process sensitive data, criminal-offence data, minors' data or personal contact details without an appropriate legal basis and written instructions accepted by Ollyn.
• Do not send spam or unlawful, misleading, discriminatory or third-party-infringing content.

7. Customer Data and instructions

The Customer retains its rights in the data, lists, criteria, content and settings it supplies. It warrants that it may provide them to Ollyn and request the configured processing. It grants Ollyn a limited, non-exclusive licence for the contract term to host, copy, analyse and transmit them solely to provide and secure the Service.

The Customer must make any required exports before contract end. Ollyn may refuse a manifestly unlawful or unsafe instruction and will inform the Customer.

8. Artificial intelligence and human review

Certain analyses, scores, summaries, searches and suggestions are produced with artificial-intelligence models. Outputs may be incomplete, inaccurate or outdated and are neither legal advice nor decisions that should be followed automatically.

The Customer must verify sources, relevance, accuracy and compliance before contacting anyone or taking action. Braisely is not designed to make decisions on its own that produce legal or similarly significant effects on an individual.

9. Prices, credits and invoices

Prices are those shown on the order form or at checkout. They exclude taxes unless stated otherwise; applicable taxes are added. Online payments are processed by a secure payment provider and invoices are provided electronically.

Monthly credits reset at each billing period and do not roll over. Pack credits remain valid for twelve months from purchase. Monthly credits are used before pack credits. A task without enough credits may be blocked, and no automatic paid overage is charged.

10. Subscription, term and cancellation

Unless an order form states otherwise, subscriptions are monthly, begin on subscription and renew automatically for identical periods. The Customer may cancel through the billing portal or in writing; cancellation takes effect at the end of the current paid period.

Started periods and purchased packs are non-refundable unless Ollyn agrees otherwise in writing or the law requires it. Statutory consumer withdrawal rights do not apply to these business-to-business contracts.

11. Payment and late payment

Card payments are due at order or renewal. Where an invoice is payable later, the deadline on the invoice or order form applies; otherwise payment is due thirty days after issue.

Late sums automatically bear interest, without prior reminder, at the European Central Bank's most recent refinancing rate plus ten percentage points, together with the statutory EUR 40 fixed recovery charge per overdue invoice. Ollyn may claim additional documented recovery costs where permitted.

12. Suspension and termination

Ollyn may suspend all or part of the Service for non-payment, a security risk, unlawful use, material breach or risk to a third party, giving notice where circumstances permit. For a remediable breach, the non-breaching party may terminate if it is not cured within thirty days after written notice.

Access ends when the contract ends. Data is returned or deleted under section 15 and the Privacy Policy, subject to statutory retention duties.

13. Intellectual property

Braisely, its marks, interfaces, software, data models, documentation and pre-existing materials remain the exclusive property of Ollyn or its licensors. The Customer receives a non-exclusive, non-transferable right to use the Service for its internal business needs during the contract.

Subject to third-party rights and full payment, the Customer may use exports and generated content for its business. It must check that they do not infringe third-party rights. No rights are granted in third-party source content or databases.

14. Confidentiality

Each party protects the other's non-public information with the same care it uses for its own confidential information, and no less than reasonable care. It uses it only to perform the contract and discloses it only to persons who need to know and owe confidentiality duties. This obligation survives for five years after contract end, and for as long as the law protects trade secrets.

15. Data Processing Addendum — GDPR Article 28

For personal data Braisely processes on the Customer's behalf, the Customer is controller and Ollyn is processor. This section is the parties' data-processing agreement and applies throughout the contract.

• Subject, nature and purpose: hosting, configured collection, import, matching, analysis, qualification, suggestion generation, export, transfer to selected integrations, support and Service security.
• Individuals and data: Customer users, prospects and professional contacts; identity, role, employer, business contact details, public profiles and content, interactions, signals, criteria, scores, notes and usage history.
• Ollyn processes data only on documented Customer instructions, including settings and actions in the Service, unless required by law; it ensures authorised staff confidentiality and alerts the Customer if an instruction appears unlawful.
• Ollyn applies risk-appropriate security, reasonably assists with data-subject rights, security, impact assessments and regulatory duties, and notifies the Customer of a relevant personal-data breach without undue delay after becoming aware of it.
• The Customer authorises the subprocessors needed to provide the Service and described by category in the Privacy Policy. Ollyn binds them contractually and will notify the Customer of a material change so it may raise a reasoned objection.
• At contract end and at the Customer's choice, Ollyn returns or deletes Customer personal data within a reasonable period, normally no more than 90 days, except for legal retention duties and residual backup cycles.
• On reasonable request, Ollyn provides information needed to demonstrate compliance and permits one documentary audit per year, subject to confidentiality, advance notice and no disruption. Exceptional costs are borne by the Customer.

16. Warranties and liability

Each party is liable for foreseeable direct loss caused by its breach. Ollyn is not liable for Customer decisions or outreach, third-party data or services, lost opportunity, revenue or reputation, or indirect loss.

Except for gross negligence or wilful misconduct, personal injury, breach of confidentiality, or liability that cannot legally be limited, Ollyn's aggregate liability is capped at the fees excluding tax paid by the Customer for the Service in the twelve months before the event.

17. Force majeure and third-party dependencies

Neither party is liable for failure caused by force majeure under French law. The Service depends on third-party providers, APIs, websites and platforms that may change rules, restrict access or stop operating; Ollyn may adapt, suspend or replace the affected feature.

18. Changes to these Terms

Ollyn may update these Terms for legal, technical or Service changes. A material change affecting a current subscription will be notified at least thirty days before it takes effect, except for legal or security emergencies. The Customer may cancel before that date if it rejects the change.

19. Governing law and disputes

The contract is governed by French law. Before filing a claim, the parties will attempt in good faith to resolve the dispute for thirty days after written notice. If no agreement is reached, the competent courts within the jurisdiction of Strasbourg have exclusive jurisdiction, including for multiple defendants or third-party proceedings.